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4 Aspects of Public Safety Answering Point (PSAP) Ensuring Call Center Success!

Public Safety Answering Point

Maintaining the call and campaign quality is an important aspect of the call centers. For this, many of the contact centers prefer to use the PSAP (Public Safety Answering Point) for better standardization in communication protocols and procedures. PSAP Quality Assurance is not expensive or painful, even though you will come across agencies that still perceive financial and staffing constraints as the delaying factors. Fusion too has been using the PSAP for better management and has reaped superior ROI. Let us see, which 4 aspects make PSAP so popular. Standardization of PSAP Prompt communication and information gathering is the first step ... Read More »